1. General Provisions To safeguard the legitimate rights and interests of both buyers and sellers, clarify the return and refund process and standards, in accordance with the “Law of the People’s Republic of China on the Protection of Consumer Rights and Interests” and relevant laws and regulations, combined with the actual business situation of our store, this policy is formulated. This policy applies to all consumers who purchase goods through the official website of carwrapdesignlab. It takes effect from the date of release. 

2. Scope of Return and Refund Application 

(1) Circumstances Supporting Return and Refund (Only for Product Quality Issues) Only when the goods have the following quality – related problems, consumers can apply for return and refund within the specified time limit, and our store will bear the return freight:

1. Damaged/Incomplete Goods: When receiving the goods, there are situations such as broken shells, missing parts, seriously damaged packaging that makes the goods unable to be used normally (photos/videos of the physical goods at the time of signing, and photos of the express waybill are required as evidence).

2. Functional Failures: The goods have not been over – used or privately disassembled, and problems such as failure to start, failure of core functions (such as home appliances unable to operate, touch failure of electronic devices), and performance not meeting the product description standards (such as marked “10 – hour battery life” but actually only 3 hours) occur (a demonstration video of the failure, and comparison screenshots of the product model and parameters are required as evidence).

3. Inconsistent Material/Specifications: The actual material of the goods is inconsistent with the description on the details page (such as marked “100% cotton” but actually chemical fiber), and the size/color/model is inconsistent with the selection when placing the order (excluding situations such as color difference due to shooting, and size error within the industry standard range), and it is not caused by the consumer’s wrong shooting or wrong selection (a material inspection report of the goods <if any>, screenshots of the details page description, and comparison photos of the physical goods are required as evidence). 

(2) Circumstances Not Supporting Return and Refund (Non – Product Quality Issues) In the following non – quality – related situations, our store will not support return and refund applications at all. Submitted applications will be automatically rejected. Please understand:

1. Personal Subjective Reasons: Changes in consumer demand due to personal preference changes such as “not liking the color/style of the goods”, “feeling that the size is inappropriate (not due to wrong marking of the goods)”, “the goods do not match the imagination”.

2. Operational Error Reasons: Consumers mistakenly place an order, place multiple orders, or actively give up the need to use the goods after placing the order (such as “repeat purchase”, “purchased by others on behalf but no longer needed”), and the goods have no quality problems.

3. Reasons for Improper Use/Storage: Damage to the goods due to collisions, drops, water ingress, private disassembly and maintenance during the consumer’s use process, or failure to use the goods correctly according to the instruction manual; missing packaging, tags, accessories of the goods (such as removed tags of clothing, lost accessories of electronic products), which affect secondary sales.

4. Special Product Types: Customized products (such as engraved jewelry, furniture with exclusive patterns), fresh food (such as fruits, seafood, due to short shelf – life and easy deterioration, no return or refund is supported after signing); personal care products (such as skin care products, cosmetics, no return or refund is supported after unpacking due to hygiene issues).

5. Over – time Application: Consumers fail to submit a return and refund application within “7 days after discovering the quality problem”, or more than 15 days have passed since the date of signing for the goods (subject to the express signing record time).

3. Return and Refund Application Process

1. Submit Application: After discovering the quality problem of the goods, consumers log in to the official website of carwrapdesignlab, find the “My Orders” section, find the corresponding order, select “Return and Refund”, check the “Product Quality Problem” category, fill in the problem description (clearly state the problem details), and upload relevant evidence (such as problem photos, videos, comparison screenshots, etc., up to 3 photos can be uploaded), and submit the application.

2. Review and Confirmation: After receiving the application, our store will review the evidence and order information within 1 – 2 working days. If the review is passed, the return address and return precautions (such as the need to mark the order number) will be notified to the consumer via SMS/email; if the review fails (such as insufficient evidence, belonging to non – quality problems), the rejection reason will be notified simultaneously. Consumers can re – apply after supplementing the evidence (supplementary evidence must be submitted within 3 days after rejection, otherwise it will be regarded as giving up).

3. Return Goods: Consumers need to send the goods (including complete packaging, accessories, tags) to the specified return address within 5 days after the review is passed. After sending, fill in the express order number in the application page. For non – quality – related returns, the buyer shall bear the freight. We support mainstream express companies, and freight – collect items are not supported.

4. Quality Inspection and Processing: After receiving the returned goods, our store will conduct quality inspection within 2 working days. After confirming that the product problem is consistent with the application description and there is no secondary damage: – For those who choose “Return and Refund”, the payment will be returned to the original payment channel within 1 – 3 working days after the quality inspection is passed (such as returned to WeChat Wallet for WeChat payment, returned to Alipay account for Alipay payment); – For those who choose “Exchange Goods”, a new product will be arranged to be sent within 3 – 5 working days after the quality inspection is passed. After sending, the express order number will be notified to the consumer. 

4. Evidence Requirements and Liability Statements

(1) Evidence Requirements The evidence submitted by consumers must meet the following conditions, otherwise the review may fail: – Photos/videos must be clear: They can accurately show the problem parts of the goods, the order number (the order number must be hand – written and photographed together with the goods), and the express waybill (to prove the signing time and receiving information); – Evidence must be true and valid: Forgery or tampering of photos/videos is not allowed, and others’ evidence is not allowed to be used. If evidence fraud is found, our store has the right to refuse processing and reserve the right to pursue legal responsibilities; – Evidence must be related to the order: Ensure that the product model and order number corresponding to the uploaded evidence are consistent with the order information of the return and refund application. 

(2) Liability Statements 1. Liability of Our Store: For returns due to product quality problems, our store will bear the return freight. For non – quality – related returns, the buyer shall bear the freight. If our store fails to review, refund or send exchanged goods within the specified time limit, a liquidated damages of 5% of the order amount (not exceeding 50 yuan at most) shall be paid to the consumer. 2. Liability of Consumers: Consumers must ensure that the returned goods are consistent with the application description. If the returned goods have situations such as “damage due to non – quality problems”, “missing accessories”, our store has the right to refuse a refund and send the goods back (the freight for sending back shall be borne by the consumer); if consumers fail to send back the goods or supplement the evidence within the specified time limit, it is regarded as automatically giving up the return and refund application, and our store will no longer process it. 

5. Special Instructions

1. If the product quality problem involves both “platform rules” (but we only operate on the independent station, so mainly our own policy) and “our store policy”, the terms more favorable to consumers shall prevail.

2. Our store reserves the right of interpretation and revision of this policy. After the policy is revised, it will be notified to consumers through the store homepage announcement, order notifications, etc. The revised policy will take effect from the date of the announcement, and the unrevised parts will remain valid.

3. If consumers have any questions during the return and refund application process, they can contact our store’s customer service: – After – sales contact email: carwrapdesignlab@gmail.com – WhatsApp: +86 18894918999 – Offline store: Dao Wai District, Harbin City, Heilongjiang Province, China (for in – store consultation, it is recommended to contact in advance)